Delete your account
Last updated: 30 September 2026
You can have your Layaa account and everything we hold about you deleted, at any time, at no cost. Here are both ways to do it.
In the app
- Open Layaa on the carer’s phone
- Go to Settings
- Tap Delete my account and confirm
By email
Send a message to admin@layaa.io from the email address on the account, with the subject “Delete my Layaa account”.
We will confirm within 2 business days and complete the deletion within 30 days. We may ask one question to confirm it is really you — we will never ask for your password.
Deleting your account does not cancel your subscription.
Google, not Layaa, manages your subscription. Cancel it in the Google Play app: tap your profile picture → Payments & subscriptions → Subscriptions → Layaa → Cancel subscription. If you delete your account without cancelling, Google will keep charging you.
What gets deleted
Within 30 days of your request we permanently delete:
- your account and email address;
- your household and every phone connected to it;
- the record of which apps were installed on those phones;
- all check results and history;
- the device keys held by each phone.
Removed from our backups within a further 90 days.
What we keep, and why
We keep a small amount of information where the law requires it, or where it cannot identify you:
| What | Why | How long |
|---|---|---|
| Records of payments | Australian tax law requires business records to be kept | 7 years |
| Anonymous statistics — for example, how common an app is across all Layaa phones | Improves detection. Cannot be traced back to you or your phone. | Indefinitely |
Deleting only one phone
If you want to stop protecting one phone but keep your account, uninstall Layaa from that phone, or remove it from your list of phones in the app. Its records are deleted on the same timetable as above.
If you are the person being protected
If someone set Layaa up on your phone and you want it stopped, you do not need their permission. Uninstall the app, or write to admin@layaa.io from any email address and tell us the phone should be removed. We will remove it and tell the account holder that it has been removed, but not why.