Terms and Conditions

Last updated: 30 September 2026 · Version 1.0

Layaa checks an Android phone for apps that show unwanted pop-up advertising and helps remove them. These terms are the agreement between you and us when you use it.

1. Who you are agreeing with

Layaa (“we”, “us”, “Layaa”) is an Australian business operating under ABN 38 505 938 270, based in New South Wales, Australia. You can reach us at hello@layaa.io.

By creating an account or using the app you accept these terms. If you do not accept them, do not use Layaa.

2. What Layaa does, and what it does not

Layaa:

• checks the installed apps on a phone about every two days;
• looks at where each app came from, what permissions it holds, whether it hides itself, and how much it runs in the background;
• warns when an app it considers dangerous is installed;
• tells you which app appears to be the problem and offers to help remove it.

Layaa does not:

• block an app from being installed — Android does not permit an ordinary app to do that, so Layaa warns immediately afterwards instead;
• remove any app by itself — Android always asks the person holding the phone to confirm;
• read messages, photos, documents, or what is on the screen;
• claim to detect every harmful app. New ones appear constantly, and some will be missed.

Layaa may also flag an app that turns out to be harmless. You decide whether to remove anything. If you believe we have got it wrong, please tell us at hello@layaa.io — see section 10.

3. Who can use Layaa

You must be at least 18 and able to enter a contract. Layaa is available in Australia only.

4. Setting Layaa up on someone else’s phone

Layaa is designed to be set up by one person (a carer) on another person’s phone (the protected person). If you do this, you confirm that:

• you have the protected person’s knowledge and agreement, or you are lawfully authorised to act for them;
• you have told them that Layaa will check which apps are on their phone and that you will receive alerts about it;
• you will stop using Layaa on their phone if they ask you to.

The protected person may withdraw their agreement at any time by uninstalling the app, or by contacting us. Setting Layaa up on another adult’s phone without their knowledge may be unlawful, and is not a use we permit.

5. Subscriptions and payment

Layaa is free to download and requires a paid subscription to keep protecting a phone.

All payments are processed by Google Play. Google LLC is the seller of record for your subscription. When you subscribe, you do so through your Google Account, under Google Play’s Terms of Service, in addition to these terms. We do not collect, process, see or store your payment card details at any point.

Automatic renewal. Subscriptions renew automatically at the end of each billing period, and Google will charge your payment method, until you cancel. The price shown in the app at the time of purchase is the price you pay, including GST.

Price changes. If we change the price, Google will notify you and seek your consent before any higher amount is charged, as required by Google Play. You may cancel instead of accepting.

6. Cancelling

You may cancel at any time. Because Google is the seller, cancellation happens through Google Play and not through us:

1. Open the Google Play app
2. Tap your profile picture, then Payments & subscriptions
3. Tap Subscriptions, choose Layaa, then Cancel subscription

Your subscription stays active until the end of the period you have already paid for, and then stops renewing. Uninstalling the app does not cancel the subscription.

7. Refunds

Refunds for purchases made through Google Play are handled under Google Play’s refund policy. Requests should be made to Google in the first instance.

This does not limit your rights under the Australian Consumer Law. If you believe Layaa has not met a consumer guarantee, contact us directly at hello@layaa.io and we will work with you to resolve it — including arranging a refund where the law requires one.

8. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth) where to do so would be unlawful. Where anything in these terms conflicts with those rights, those rights prevail.

9. What we can and cannot promise

We will provide Layaa with due care and skill, as the Australian Consumer Law requires. Within that, you should understand:

• no security product identifies every harmful app, and Layaa will not either;
• Android limits what any app is permitted to do — in particular, Layaa cannot prevent an installation or remove an app without the phone user confirming it;
• some phone manufacturers shut down background apps aggressively, which can delay or prevent a check from running;
• Layaa depends on services we do not control, including Google Play, and may be unavailable from time to time.

Layaa is a protective tool. It is not a substitute for care in what is installed on a phone, and it is not advice about whether any particular app is safe to use.

10. When we flag an app

Layaa forms an automated assessment of apps based on how they are built and how they behave. That assessment may be wrong.

Nothing Layaa displays is a statement that any developer has acted unlawfully or dishonestly. If you develop an app that Layaa has flagged and you believe the assessment is incorrect, write to admin@layaa.io. We will review it and correct our records where the assessment is wrong.

11. Using Layaa properly

You agree not to:

• install Layaa on another adult’s phone without their knowledge or agreement;
• use Layaa to monitor a person in a way they have not agreed to;
• attempt to interfere with, reverse engineer or circumvent the app or our systems, except to the extent the law permits;
• resell or redistribute access to Layaa without our written agreement.

12. Your information

How we handle personal information is set out in our Privacy Policy, which forms part of these terms. You can delete your account and data at any time — see Delete your account.

13. Changes

We may change these terms. If a change materially affects your rights, we will give you reasonable notice in the app or by email before it takes effect, and you may cancel if you do not accept it. Continuing to use Layaa after a change takes effect means you accept it.

We may also change or discontinue features. If we discontinue Layaa entirely, we will give reasonable notice and will refund the unused portion of any prepaid subscription.

14. Suspension and termination

We may suspend or end your access if you seriously or repeatedly breach these terms, or where we must do so by law. Unless the breach makes it inappropriate, we will tell you first and give you a chance to put it right. If we end your access other than for your breach, we will refund the unused portion of your subscription.

15. Liability

Subject always to section 8 and to any liability that cannot lawfully be excluded:

• neither party is liable to the other for indirect or consequential loss;
• our total liability to you in connection with Layaa in any 12-month period is limited to the greater of the amount you paid us for Layaa in that period, or (at our option) resupplying the service;
• we are not liable for loss caused by your failure to take reasonable steps to avoid it.

We do not exclude our liability for fraud, or for death or personal injury caused by our negligence.

16. If something goes wrong

Please contact us first at hello@layaa.io. We aim to acknowledge complaints within 2 business days and resolve them within 30 days.

If we cannot resolve it, you may contact the Australian Competition and Consumer Commission at accc.gov.au, or your state or territory fair trading office. For privacy complaints, see our Privacy Policy.

17. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales. Nothing here prevents you from bringing a claim in the courts of the place where you live.